1. Introduction

Welcome to Veljia.com. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from Veljia, you agree to comply with these terms.

Veljia is an online platform offering garments and fashion products to customers across India.

2. Eligibility

• You must be at least 18 years old or accessing under supervision of a guardian
• You agree to provide accurate and complete information during registration and checkout

3. Products & Pricing

• All products listed are subject to availability
• Prices are displayed in INR (₹) and inclusive/exclusive of taxes as applicable
• Veljia reserves the right to modify prices without prior notice
• Product images are for representation; actual color/design may slightly vary

4. Orders & Acceptance

• Once you place an order, you will receive an order confirmation
• Veljia reserves the right to:
  • Cancel any order due to stock issues
  • Reject suspicious or fraudulent orders
• Refunds (if applicable) will be processed in case of cancellation

5. Shipping & Delivery

• Delivery timelines depend on location and courier partner
• Estimated delivery time: 3–10 business days
• Delays may occur due to:
  • Weather conditions
  • Logistics issues
  • Public holidays

6. Returns & Exchanges

• Returns are accepted only for:
  • Defective products
  • Wrong items delivered
  • Size mismatch (if applicable policy enabled)

Conditions:

• Request must be raised within 7 days of delivery
• Product must be unused with original packaging

Refund process:

• Refunds are processed within 7–10 working days

7. Payments

We accept secure payments via:

• UPI
• Credit/Debit Cards
• Net Banking
• Wallets

Veljia uses third-party payment gateways and does not store payment details.

8. User Responsibilities

You agree not to:

• Use the website for illegal purposes
• Upload harmful or malicious content
• Attempt unauthorized access

9. Intellectual Property

• All content (logo, images, design, text) belongs to Veljia
• Unauthorized use is strictly prohibited

10. Limitation of Liability

Veljia shall not be liable for:

• Indirect or incidental damages
• Delay in delivery beyond control
• Loss due to misuse of products

11. Termination

We reserve the right to suspend or terminate accounts if:

• Terms are violated
• Fraudulent activity is detected

12. Governing Law

These terms are governed by the laws of India. Jurisdiction: Ahmedabad, Gujarat.

13. Contact Information

For any queries:
📧 support@veljia.com 
📞 +91-9313805955