At Veljia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You can request a return or exchange within 7 days from the date of delivery.
To be eligible for a return:
- Product must be unused, unwashed, and unworn
- Original tags and packaging must be intact
- Product should be in resalable condition
- Valid proof of purchase/order ID is required
Many Indian clothing brands follow a 7–14 day return window with unused-condition requirements.
2. Non-Returnable Items
Returns or exchanges are not accepted for:
- Innerwear or intimate wear
- Customized or altered products
- Products purchased during clearance/final sale
- Used, washed, or damaged items
- Products without original tags
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3. Damaged / Wrong Product
If you receive:
- Damaged product
- Defective item
- Wrong size or wrong product
Please contact us within 48 hours of delivery with:
- Order ID
- Product photos
- Unboxing video (recommended)
We will arrange replacement or refund after verification.
4. Refund Process
Once the returned product is received and inspected:
- Approved refunds are processed within 5–7 working days
- Refund will be credited to the original payment method
- Shipping charges are non-refundable
Typical ecommerce refund timelines are 5–7 working days after inspection.
5. Exchange Policy
6. Cancellation Policy
Orders can be cancelled before dispatch.
Once the order is shipped, cancellation is not possible.
7. Return Pickup
- Reverse pickup will be arranged where service is available
- If pickup is unavailable, customer may self-ship the product
- Return shipping charges may apply in some cases
8. Contact Us
For return, exchange, or refund support:
Veljia LLP
- Website: www.veljia.com
- Email: info@veljia.com
- Phone: +91 9313805955
- Address: B-2, Shayona Estate, Bansidhar Mill Compound, Naroda Road, Memco Cross Road, Ahmedabad – 38234
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