Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, sales events, or holidays, processing times may be slightly longer.

   

Shipping Time

Estimated delivery times may vary depending on your location:

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

• Free shipping may be available on eligible orders above a specified purchase amount.
• Standard shipping charges will be calculated and displayed during checkout.

• Additional charges may apply for expedited or special delivery services.

   

Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email or SMS.
• A tracking number to monitor your shipment's progress.

• Updates regarding the delivery status of your package.

   

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to incorrect address details or customer unavailability, the package may be returned to us.

Address Accuracy

Please ensure that your shipping address, contact number, and postal code are accurate when placing an order. We are not responsible for delays caused by incorrect or incomplete information.

Delayed Deliveries

While we work closely with our delivery partners to ensure timely delivery, delays may occur due to:

• Severe weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• High order volumes

In such cases, we will keep you informed and work to resolve the issue as quickly as possible.

Damaged or Missing Packages

If your package arrives damaged or if any items are missing:

1. Contact our customer support team within 48 hours of delivery.
2. Provide your order number and relevant photos (if applicable).

3. Our team will investigate and assist with a suitable resolution.

    

International Shipping

International shipping availability, delivery timelines, customs duties, and taxes may vary depending on the destination country. Any applicable customs charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team. We are committed to providing a smooth and reliable shopping experience from checkout to doorstep delivery.