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Privacy Policy • Veljia

Your Privacy Matters to Us

Veljia respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit or shop from our website.

1 Introduction

Veljia respects your privacy and is committed to protecting your personal data. This policy applies to all visitors, customers, and users who access our website, browse our products, place orders, or interact with us online.

2 Information We Collect

We collect only the information necessary to process your orders, improve our services, and provide a secure shopping experience.

Personal Information

  • Name
  • Phone Number
  • Email Address
  • Shipping Address

Transaction Data

  • Order History
  • Payment Status
  • Invoice Details
  • Return or Exchange Records

Technical Data

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data

3 How We Use Your Information

We use your information to deliver a smooth, secure, and personalized shopping experience.

Process and deliver your orders
Improve website experience
Send order updates and offers
Provide customer support
Manage returns and exchanges
Prevent fraud and unauthorized activity

4 Sharing of Information

We may share limited information with trusted service providers only when required to complete your order or improve our service.

Delivery and logistics partners
Payment gateway providers
Marketing tools, only if opted in
Legal or compliance authorities, if required
Important: We do not sell, rent, or trade your personal data to any third party.

5 Cookies

Veljia uses cookies to improve your browsing experience and ensure essential website functionality.

Enhance browsing experience
Track website behavior and performance
Enable cart, login, and checkout functions
Support analytics and service improvements

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6 Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

SSL encryption
Secure hosting environment
Restricted access to personal data
Secure payment gateway processing
While we follow good security practices, no digital system or internet transmission can be guaranteed to be 100% secure.

7 User Rights

As a Veljia customer, you may request access, correction, or deletion of your personal data, subject to legal and business requirements.

Access your personal data
Request correction of inaccurate data
Request deletion of eligible data
Opt out from promotional communication

8 Retention Policy

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected.

Order processing and delivery
Customer support and service history
Accounting, tax, and legal compliance
Fraud prevention and dispute resolution

10 Updates to This Policy

Veljia may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. Any updates will be posted on this page.

Contact Us

For privacy-related questions, corrections, or deletion requests, please contact us.

info@veljia.com

Last updated: 13 May 2026

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